Categories:
Health and Social care
About Course
This Level 5 diploma is tailored for experienced practitioners working in adult health and social care services who are moving into, or are already in, senior management roles. Its purpose is to develop the knowledge, skills and understanding required to lead, manage and improve services for adults, ensuring person-centred care, compliance and organisational effectiveness.
The qualification supports managers and advanced practitioners to manage teams, processes and care outcomes effectively, to improve service quality and to respond to regulatory, strategic and operational challenges.
Course Content
F5DLMHSCM01 : Use and develop systems that promote communication
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Be able to address the range of communication requirements in own role
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Be able to improve communication systems and practices that support positive outcomes for individuals
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Be able to improve communication systems to support partnership working
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Be able to use systems for effective information management
F5DLMHSCM02 : Promote professional development
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Understand principles of Professional development
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Be able to prioritise goals and targets for own professional development
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Be able to prepare a Professional development plan
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Be able to improve performance through reflective practice
F5DLMHSCM03 : Champion equality, diversity and inclusion
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Understand diversity, equality and inclusion in own area of responsibility
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Be able to champion diversity, equality and inclusion
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Understand how to develop systems and processes that promote diversity, equality and inclusion
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Be able to manage the risks presented when balancing individual rights and professional duty of care
F5DLMHSCM04 : Develop health and safety and risk management policies, procedures and practices in health and social care or children and young people’s settings
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Understand the current legislative framework and organisational health, safety and risk management policies, procedures and practices
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Be able to implement and monitor compliance with health, safety and risk management requirements
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Be able to lead the implementation of policies, procedures and practices to manage risk
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Be able to promote a culture where needs and risks are balanced with health and safety practice
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Be able to improve health, safety and risk management policies, procedures and practices
F5DLMHSCM05 : Work in partnership in health and social care or children and young people’s settings
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Understand partnership working
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Be able to establish and maintain working relationships with colleagues
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Be able to establish and maintain working relationships with other professionals
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Be able to work in partnership with others
F5DLMHSCM06 : Undertake a research project within services for health and social care or children and young people
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Be able to justify a topic for research
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Understand how the components of research are used
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Be able to conduct a research project
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Be able to analyse research findings
F5DLMHSCM07 : Manage health and social care practice to ensure positive outcomes for individuals
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Understand the theory and principles that underpin outcome based practice
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Be able to lead practice that promotes social, emotional, cultural, spiritual and intellectual well being
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Be able to lead practice that promotes individuals’ health
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Be able to lead inclusive provision that gives individuals’ choice and control over the outcomes they want to achieve
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Be able to manage effective working partnerships with carers, families and significant others to achieve positive outcomes
F5DLMHSCM08 : Safeguarding and protection of vulnerable adults
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Understand the legislation, regulations and policies that underpin the protection of vulnerable adults
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Be able to lead service provision that protects vulnerable adults
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Be able to manage inter-agency, joint or integrated working in order to protect vulnerable adults
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Be able to monitor and evaluate the systems, processes and practice that safeguards vulnerable adults
F5DLMHSCM09 : Understand safeguarding of children and young people for those working in the adult sector
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Understand the policies, procedures and practices for safe working with children and young people
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Understand how to respond to evidence or concerns that a child or young person has been abused or harmed
F5DLMHSCM10 : Lead person centred practice
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Understand the theory and principles that underpin person centred practice
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Be able to lead a person-centred practice
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Be able to lead the implementation of active participation of individuals
F5DLMHSCM11 : Lead and manage a team within a health and social care or children and young people’s setting
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Understand the features of effective team performance
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Be able to support a positive culture within the team
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Be able to support a shared vision within the team
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Be able to develop a plan with team members to meet agreed objectives
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Be able to support individual team members
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Be able to manage team performance
F5DLMHSCM12 : Develop professional supervision practice in health and social care or children and young people’s work settings
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Understand the purpose of professional supervision
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Understand how the principles of professional supervision can be used to inform performance management
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Be able to undertake the preparation for professional supervision
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Be able to provide professional supervision
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Be able to manage conflict situations during professional supervision
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Be able to evaluate own practice when conducting professional supervision
F5DLMHSCM13 : Develop procedures and practice to respond to concerns and complaints
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Understand assessment processes
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Be able to lead and contribute to assessments
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Be able to manage the outcomes of assessments
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Be able to promote others’ understanding of the role of assessment
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Review and evaluate the effectiveness of assessment
F5DLMHSCM14 : Recruitment and selection within health and social care or children and young people’s settings
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Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints
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Be able to develop procedures to address concerns and complaints
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Be able to lead the implementation of procedures and practice
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Be able to review the procedures and practices
F5DLMHSCM15 : Facilitate the development of effective group practice in health and social care or children and young people’s settings
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Understand the recruitment and selection processes
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Be able to contribute to the recruitment process
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Be able to participate in the selection process
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Be able to evaluate the recruitment and selection processes
F5DLMHSCM16 : Facilitate coaching and mentoring of practitioners in health and social care or children and young people’s settings
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Understand how groups develop and function
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Be able to create a climate that facilitates effective groups
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Be able to facilitate a group
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Be able to enhance learning through the constructive use of power, authority and influence
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Be able to monitor and review the work of a group
F5DLMHSCM17 : Manage induction in health and social care or children and young people’s settings
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Understand the benefits of coaching and mentoring
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Be able to promote coaching and mentoring
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Be able to implement coaching and mentoring activities
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Be able to review the outcomes of coaching and mentoring
F5DLMHSCM18 : Facilitate change in health and social care or children and young people’s settings
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Understand the purpose of induction
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Be able to manage the induction process
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Be able to support the implementation of induction processes
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Be able to evaluate the induction process
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Be able to implement improvements to the induction process
F5DLMHSCM19 : Manage an inter-professional team in a health and social care or children and young people’s setting
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Understand the principles of change management
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Be able to facilitate a shared understanding of the need for change
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Be able to develop an approved change management plan
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Be able to gain support for a proposed change
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Be able to implement approved change management plans
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Be able to evaluate the change management process
F5DLMHSCM20 : Manage finance within own area of responsibility in health and social care or children and young people’s setting
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Understand the principles of interprofessional working
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Be able to manage service objectives through the interprofessional team
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Be able to promote inter-professional team working
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Be able to manage processes for interprofessional work with individuals
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Be able to evaluate the effectiveness of interprofessional team work
F5DLMHSCM21 : Manage quality in health and social care or children and young people’s setting
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Understand financial management in own work setting
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Be able to plan budget requirement
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Be able to manage a budget
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Be able to evaluate financial expenditure
F5DLMHSCM22 : Develop and evaluate operational plans for own area of responsibility
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Understand the context of quality assurance
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Be able to implement quality standards
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Be able to lead the evaluation of quality processes
F5DLMHSCM23 : Manage physical resources
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Be able to align objectives of own area of responsibility with those of own organisation
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Be able to implement operational plans
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Be able to monitor and evaluate operational plans
F5DLMHSCM24 : Understand partnership working
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Understand the importance of sustainability when using physical resources
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Be able to identify resource requirements
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Be able to obtain required resources
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Be able to monitor and review the quality and usage of resources
F5DLMHSCM25 : Understand how to manage a team
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Understand partnership working
F5DLMHSCM26 : Understanding professional supervision practice
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Understand the attributes of effective team performance
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Know how to support team development
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Know how to promote shared purpose within a team
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Know how to promote a ‘no-blame culture’ within a team
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Understand different styles of leadership and management
F5DLMHSCM27 : Understand the process and experience of dementia
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Understand the purpose of supervision
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Understand how the principles of supervision can be used to inform performance management
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Understand how to support individuals through professional supervision
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Understand how professional supervision supports performance
F5DLMHSCM28 : Understand Physical Disability
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Understand the neurology of dementia
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Understand the impact of recognition and diagnosis of dementia
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Understand how dementia care must be underpinned by a person centred approach
F5DLMHSCM29 : Understand the impact of Acquired Brain Injury on individuals
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Understand the importance of differentiating between the individual and the disability
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Understand the concept of physical disability
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Understand the impact of living with a physical disability within society
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Understand the importance of promoting inclusion and independence
F5DLMHSCM30 : Understand Sensory Loss
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Understand Acquired Brain Injury
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Understand the impact on individuals of Acquired Brain Injury
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Understand the specialist communication needs of an individual with Acquired Brain Injury
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Understand the impact that personality changes can have on an individual
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Understand the impact of challenging behaviour
F5DLMHSCM31 : Principles of supporting individuals with a learning disability regarding sexuality and sexual health
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Understand the factors that impact on an individual with sensory loss
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Understand the importance of effective communication for individuals with sensory loss
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Understand the main causes and conditions of sensory loss
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Know how to recognise when an individual may be experiencing sight and / or hearing loss and actions that may be taken
F5DLMHSCM32 : Understand Advance Care Planning
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Understand the development of human sexuality
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Understand how the sexual development of individuals’ with a learning disability can differ
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Understand the issues of sexual health and how these can be supported
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Understand relevant legislation influencing the support of sexuality and sexual health for individuals with learning disabilities
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Know how to support the sexual expression of an individual with a learning disability
F5DLMHSCM33 : Understand how to support individuals during the last days of life
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Understand the principles of advance care planning
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Understand the process of advance care planning
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Understand the person centred approach to advance care planning
F5DLMHSCM34 : End of life and dementia care
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Understand common features of support during the last days of life
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Understand the impact of the last days of life on the individual and others
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Know how to support individuals and others during the last days of life
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Understand the actions to be taken following an individual’s death
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Know how to manage own feelings in relation to an individual’s dying or death
F5DLMHSCM35 : Manage domiciliary services
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Understand considerations for individuals with dementia at end of life
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Understand how to support individuals with dementia affected by pain and distress at end of life
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Understand how to support carers of individuals with dementia at end of life
F5DLMHSCM36 : Lead the management of transitions
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Understand factors that influence the management of domiciliary services
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Be able to manage domiciliary services
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Be able to implement systems for working safely in domiciliary services
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Be able to supervise and support practitioners
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Be able to respond to day to day changes and emergencies in domiciliary services
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Be able to manage human resources required
F5DLMHSCM37 : Lead positive behavioural support
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Understand the impact of change and transitions on the wellbeing of individuals
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Be able to lead and manage provision that supports workers to manage transitions and significant life events
F5DLMHSCM38 : Develop provision for family support
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Understand the theoretical background and current policy context of Positive Behavioural Support
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Be able to conduct a functional analysis
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Be able to design and lead person-centred, primary prevention strategies
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Be able to design and lead secondary prevention strategies
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Be able to assess the appropriateness of reactive strategy use
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Be able to lead the implementation of a Positive Behavioural Support Plan
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Be able to manage and review the implementation of Positive Behavioural Support Plans
F5DLMHSCM39 : Lead support for disabled children and young people and their carers
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Understand the key policies and legislative frameworks that govern the provision of family support
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Be able to develop provision for family support
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Be able to implement provision for family support
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Be able to support others to establish positive relationships with families
F5DLMHSCM40 : Lead active support
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Understand how legislation and policy influences provision for disabled children and young people and their carers
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Understand the potential impact of disability on children and young people and their carers
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Be able to lead child and young person centred provision
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Be able to work in partnership with others to promote services
F5DLMHSCM41 : Active support: lead interactive training
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Understand how the active support model translates values into person-centred practical action
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Be able to use practice leadership to promote positive interaction
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Be able to use practice leadership in supporting others to develop and implement person-centred daily plans to promote participation
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Be able to use practice leadership in supporting others to maintain individuals’ quality of life
F5DLMHSCM42 : Promote access to healthcare for individuals with learning disabilities
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Understand the theoretical background to person-centred interactive training
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Be able to plan person-centred Interactive training sessions to enhance whole team performance
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Be able to lead person-centred Interactive training sessions in situ
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Be able to provide support to improve the performance of others
F5DLMHSCM43 : Promote good practice in the support of individuals with autistic spectrum conditions
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Understand issues related to access to healthcare services for individuals with learning disabilities
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Understand the healthcare needs that may affect individuals with learning disabilities
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Understand good practice in supporting people with a learning disability to access healthcare services
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Understand how to support others to develop, implement, monitor and review plans for healthcare
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Be able to develop processes to support others to meet the healthcare needs
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Be able to promote good practice to others in their support
F5DLMHSCM44 : Support families who are affected by Acquired Brain Injury
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Understand how the different and evolving theories about autism reflect the complexity of autistic spectrum conditions
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Understand the implications of the legal and policy framework underpinning the support
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Be able to promote good practice in the support of individuals with an autistic spectrum condition
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Be able to promote to others positive communication strategies
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Be able to implement strategies to support individuals to manage their sensory world
F5DLMHSCM45 : Support families who have a child with a disability
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Understand the impact on families who care for an individual who is in a minimally responsive or vegetative state
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Understand the long term effects of acquired brain injury on family
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Understand legislation that is relevant to carers
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Be able to assess the support required by families who hold the primary caring role
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Be able to work in partnership with other professionals and agencies
F5DLMHSCM46 : Support the development of community partnerships
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Understand the impact on a family of having a child with a disability
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Be able to support families who have a child with a disability
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Be able to support families to use informal networks and community resources
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Be able to work in partnership with other professionals and agencies
F5DLMHSCM47 : Support individuals to access housing and accommodation services
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Understand the role of community partnerships
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Be able to identify where community partnerships could inform and support practice
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Be able to bring people together to set up community partnerships
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Be able to support the setting up of community partnerships
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Be able to contribute to the running of community partnerships
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Be able to contribute to the review of community partnerships
F5DLMHSCM48 : Support individuals at the end of life
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Understand support available to access housing and accommodation services
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Be able to work with individuals to identify housing and accommodation services that meet their needs
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Be able to work with individuals to plan to access housing and accommodation services
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Be able to work with individuals to access housing and accommodation services
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Be able to work with housing and accommodation services to meet the needs of individuals
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Be able to contribute to the review of housing and accommodation services for individuals
F5DLMHSCM49 : Work with families, carers and individuals during times of crisis
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Understand the requirements of legislation and agreed ways of working to protect the rights of individuals at the end of life
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Understand factors affecting end of life care
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Understand advance care planning in relation to end of life care
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Be able to provide support to individuals and key people
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Understand how to address sensitive issues
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Understand the role of organisations and support services available
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Be able to access support from the wider team
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Be able to support individuals through the process of dying
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Be able to take action following the death of individuals
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Be able to manage own feelings
F5DLMHSCM50 : Implement the positive behavioural support model
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Understand relevant legislation, policy and practice when working with individuals, carers and families in times of crisis
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Be able to develop risk management strategies
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Be able to respond during times of crisis
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Be able to review the outcomes of requests for action during times of crisis
F5DLMHSCM51 : Support individuals to access education, training or employment
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Understand the context of the Positive Behavioural Support model
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Understand the term ‘challenging behaviour’
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Understand the context in which challenging behaviour occurs
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Be able to contribute to the functional analysis
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Understand the key characteristics of Positive Behavioural Support
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Be able to implement primary prevention strategies
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Be able to use a person centred approach to develop plans that promote participation
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Be able to implement secondary prevention strategies
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Be able to implement non aversive reactive strategies
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Be able to understand and implement Positive Behavioural Support Plans
F5DLMHSCM52 : Promote awareness of sensory loss
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Understand the value of engagement in training, education or employment
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Understand how legislation, guidance and codes of practice support an individual to access training, education or employment
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Understand the support available to individuals accessing education, training or employment
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Be able to support an individual to identify and access training, education or employment
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Be able to support individuals to undertake training, education or employment
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Be able to evaluate engagement
F5DLMHSCM53 : Support the use of assistive technology
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Understand how to raise awareness of sensory loss
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Be able to raise awareness of sensory loss
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Be able to review action to promote awareness of sensory loss
F5DLMHSCM54 : Explore models of disability
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Understand the contribution that assistive technology can make
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Be able to facilitate the use of assistive technology
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Be able to develop others to facilitate the use of assistive technology
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Be able to review the provision of assistive technology
F5DLMHSCM55 : Support individuals with sensory loss with communication
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Understand the complexities of models of disability
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Be able to review how models of disability underpin organisational practice
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Develop others’ awareness of models of disability
F5DLMHSCM56 : Support individuals with multiple conditions and/or disabilities
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Understand language development
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Understand factors that affect the language and communication of an individual with sensory loss
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Understand the complexities of specialist communication systems
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Be able to support the individual with communication
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Be able to support others to make use of specialist communication
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Review communication work
F5DLMHSCM57 : Support children’s speech, language and communication
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Understand the implications of multiple conditions and/or disabilities for the individual
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Be able to support an individual with multiple conditions and/or disabilities
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Be able to develop others to support the individual
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Be able to review service provision in respect of individuals with multiple conditions and/or disabilities
F5DLMHSCM58 : Understand the needs of children and young people who are vulnerable and experiencing poverty and disadvantage
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Understand the importance of speech, language and communication for children’s overall development
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Understand the importance and the benefits of adults supporting the speech, language and communication development of the children
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Be able to provide support for the speech, language and communication development of the children
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Be able to contribute to maintaining a positive environment that supports speech, language and communication
F5DLMHSCM59 : Independent Mental Capacity Advocacy
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Understand the factors that may impact on the outcomes and life chances of children and young people
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Understand how poverty and disadvantage affect children and young people’s development
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Understand the importance of early intervention for children and young people who are disadvantaged and vulnerable
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Understand the importance of support and partnership in improving outcomes
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Understand the role of the practitioner
F5DLMHSCM60 : Independent Mental Health Advocacy
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Understand and use the Mental Capacity Act
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Provide Independent Mental Capacity Advocacy (IMCA)
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Work with the decision maker
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Challenge decisions made by the decision maker
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Work with people who lack capacity
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Work with accommodation and care review referrals
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Work with serious medical treatment referrals
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Work with adult protection referrals
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Construct an IMCA written report
F5DLMHSCM61 : Providing Independent Advocacy Management
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Know how Mental Health legislation affects IMHA qualifying patients
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Provide Independent Mental Health Advocacy (IMHA)
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Respond to requests for IMHA support
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Engage with professionals
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Respond to individuals who have diverse needs
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Work safely
F5DLMHSCM62 : Providing Independent Advocacy to Adults
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Manage Advocacy services
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Implement record keeping systems
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Recruit and induct Independent Advocates
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Facilitate service user involvement
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Construct a business plan
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Measure Advocacy outcomes
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Negotiate a Service Level Agreement
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Establish relationships with commissioners
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Promote Independent Advocacy and the service
F5DLMHSCM63 : Independent Advocacy with Children and Young People
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Provide Independent Advocacy support to adults
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Treat the individual receiving Advocacy support as an individual
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Assist the individual to explore choices and potential consequences
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Support adults through a range of meetings
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Work safely
F5DLMHSCM64 : Providing Independent Mental Capacity Advocacy-Deprivation of Liberty Safeguards
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Provide Independent Advocacy support to children and young people
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Use UK, European and International legislation to promote children’s rights
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Respond to requests for Advocacy support
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Assist the child or young person to explore choices and potential consequence
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Support children and young people through a range of meetings
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Engage with professionals
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Use child protection systems to keep children and young people safe
F5DLMHSCM65 : Recognise indications of substance misuse and refer individuals to specialists
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Understand legislation which affects people who may be subject to Deprivation of Liberty Safeguards (DOLS) or the formal provisions of the Mental Health Act
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Provide the statutory IMCA DOLS service
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Construct an IMCA DOLS written report
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Challenge decisions
F5DLMHSCM66 : Identify and act upon immediate risk of danger to substance misusers
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Recognise indications of substance misuse
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Assess and monitor risk
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Handle information and maintain records
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Refer individuals to appropriate services
F5DLMHSCM67 : Understand professional management and leadership in health and social care or children and young people’s settings
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Identify immediate risk of danger to substance misusers
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Act upon immediate risk of danger to substance misusers
F5DLMHSCM68 : Lead and manage practice in dementia care
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Understand theories of management and leadership
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Understand the relationship between professional management and leadership
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Understand the skills of Professional management and leadership
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Understand the impact of policy drivers
F5DLMHSCM69 : Support the spiritual wellbeing of individuals
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Understand current policy and practice guidance for dementia care
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Be able to support others to develop an understanding of current research
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Be able to lead practice that promotes the wellbeing of individuals with dementia
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Be able to lead practice that support staff to establish and maintain relationships with carers
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Be able to support staff to deliver dementia care
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Be able to develop own practice in leading the delivery of dementia care
F5DLMHSCM70 : Support individuals during the last days of life
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Understand the importance of spirituality for individuals
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Be able to assess the spiritual needs
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Understand the impact of values and beliefs on own and an individual’s spiritual wellbeing
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Be able to support individuals’ spiritual wellbeing
F5DLMHSCM71 : Lead and manage end of life care services
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Understand the impact of the last days of life on the individual and other
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Understand how to respond to common symptoms in the last days of life
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Be able to support individuals and others during the last days of life
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Be able to respond to changing needs
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Be able to work according to national guidelines, local policies and procedures, taking into account preferences and wishes after the death of the individual
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Be able to manage own feelings
F5DLMHSCM72 : Lead a service that supports individuals through significant life events
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Be able to apply current legislation and policy in end of life care in order to develop end of life services
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Understand current theory and practice underpinning end of life care
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Be able to lead and manage effective end of life care services
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Be able to establish and maintain key relationships
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Be able to support staff and others in the delivery of excellence
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Be able to continuously improve the quality
F5DLMHSCM73 : Support individuals to stay safe from harm or abuse
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Be able to implement organisational systems and procedures
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Be able to ensure sufficient and appropriate resources
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Be able to ensure staff can respond to individuals
F5DLMHSCM74 : Provide support to adults who have experienced harm or abuse
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Understand how legislative frameworks support the safeguarding of individuals
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Be able to support individuals to gain understanding of behaviours and situations that may make them vulnerable
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Be able to support individuals to gain understanding about how to stay safe
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Be able to work in ways that support individuals to stay safe
F5DLMHSCM75 : Assess the needs of carers and families
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Understand the role of self and others when supporting individuals who have experienced harm or abuse
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Be able to support individuals to disclose harm or abuse
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Be able to support individuals who have experienced harm or abuse
F5DLMHSCM76 : Provide support to children or young people who have experienced harm or abuse
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Understand the contribution that families and carers make in caring for individuals
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Be able to engage with families and carers
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Be able to assess the needs of families and carers
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Be able to identify a plan to support families and carers
F5DLMHSCM77 : Understand the factors affecting older people
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Understand the role of self and others when supporting children or young people who have experienced harm or abuse
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Be able to support children or young people who disclose harm or abuse
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Be able to support children or young people who have experienced harm or abuse
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Be able to work with others to support the safe involvement of key people
F5DLMHSCM78 : Provide information about health and social care or children and young people’s services
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Understand the impact of the ageing process on older people
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Understand attitudes of society to older people
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Understand the importance of using person centred approaches with older people
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Understand the importance of independence for older people
F5DLMHSCM79 : Lead and manage infection prevention and control within the work setting
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Be able to develop a plan to provide information about own organisation and its services
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Be able to provide information about own organisation and its services
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Be able to evaluate information provided to stakeholders
F5DLMHSCM80 : Professional practice in health and social care for adults or children and young people
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Understand current infection prevention and control policies, procedures and practices
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Be able to lead the implementation of policies and procedures
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Be able to manage the exchange of information about infections
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Be able to lead the practice of infection prevention and control
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Be able to manage risk management in infection prevention and control
F5DLMHSCM81 : Develop, maintain and use records and reports
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Understand theories that underpin practice within health and social care
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Be able to lead the implementation of values, principles and statutory frameworks
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Be able to use evidence based practice
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Be able to engage others in reflective practice
F5DLMHSCM82 : Lead practice which supports individuals to take positive risks
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Understand the legal and organisational requirements for recording information and providing reports
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Be able to prepare professional records and reports that meet legal requirements
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Be able to use records and reports to inform judgements and decisions
F5DLMHSCM83 : Lead practice in assessing and planning for the needs of families and carers
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Understand the relationship between person-centred assessment, care planning and positive risk taking
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Be able to promote understanding of the legal and policy frameworks
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Be able to develop practice which includes the individual and others in positive risk assessment and planning
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Be able to support others to understand individuals’ ambitions
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Be able to develop systems for positive risk taking
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Be able to evaluate the practice of positive risk-taking
F5DLMHSCM84 : Manage business redesign in health and social care or children or young people’s services
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Be able to support others to understand the contribution that families and carers make
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Be able to develop the practice of staff in assessing the needs of families and carers
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Be able to implement a care planning process to support families and carers
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Be able to evaluate quality of assessment and care planning
F5DLMHSCM85 : Appraise staff performance
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Understand the wider market of provision
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Be able to work with others to support business redesign
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Be able to develop a plan for business redesign
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Be able to implement a plan for business redesign
F5DLMHSCM86 : Support people who are providing homes to individuals
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Understand policies, theories and models which underpin appraisal of performance
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Be able to support others to understand the purpose of appraisal
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Be able to facilitate preparation for appraisals
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Be able to support appraise to participate in appraisal meetings
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Be able to evaluate own practice during the appraisal process
F5DLMHSCM87 : Manage disciplinary processes in health and social care or children and young people’s settings
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Be able to carry out assessments for the approval of adult placement / shared lives carers
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Be able to support adult placement / shared lives carers to prepare for providing a home
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Be able to carry out the matching process
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Be able to monitor and review placements of individuals
F5DLMHSCM88 : Assess the individual in a health and social care setting
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Understand how to manage disciplinary processes
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Be able to manage staff practice which falls below professional and/or organisational standards
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Be able to compile and present evidence for a disciplinary proceeding
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Be able to manage the outcomes of a disciplinary process