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ITIL-4-Specialist-Create-Deliver-and-Support最新題庫，ITIL-4-Specialist-Create-Deliver-and-Support指南

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通過KaoGuTi你可以獲得最新的關於ITIL ITIL-4-Specialist-Create-Deliver-and-Support 認證考試的練習題和答案。請早點擁有它把，它能讓你通過你的第一次參加的ITIL ITIL-4-Specialist-Create-Deliver-and-Support 認證考試。目前最新的ITIL ITIL-4-Specialist-Create-Deliver-and-Support 認證考試的考試練習題和答案是KaoGuTi獨一無二擁有的。

>> ITIL-4-Specialist-Create-Deliver-and-Support最新題庫 <<

ITIL-4-Specialist-Create-Deliver-and-Support指南，ITIL-4-Specialist-Create-Deliver-and-Support更新

您可以先在網上下載KaoGuTi為你免費提供的關於ITIL ITIL-4-Specialist-Create-Deliver-and-Support認證考試的練習題及答案作為嘗試，之後你會覺得KaoGuTi給你通過考試提供了一顆定心丸。選擇KaoGuTi為你提供的針對性培訓，你可以很輕鬆通過ITIL ITIL-4-Specialist-Create-Deliver-and-Support 認證考試。

最新的 ITIL 4 Managing Professional ITIL-4-Specialist-Create-Deliver-and-Support 免費考試真題 (Q39-Q44):

問題 #39
An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing.
Which practice is most likely to provide this information?

• A. Monitoring and event management
• B. Problem management
• C. Service desk
• D. Release management

答案：C

解題說明：
Theservice deskpractice is the primary point of contact for users and customers, making it the best source for gathering information about both user issues and operational challenges faced by support teams.

問題 #40
A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified:
Ability to use company processes and tools
Leadership skills
Knowledge of service desk objectives
What Is the MOST important additional requirement for the job profile?

• A. Experience of financial management
• B. Commitment to continual improvement
• C. Technical knowledge of the supported products
• D. Knowledge of how to log incidents and service requests

答案：B

解題說明：
Acommitment to continual improvementis crucial for a service desk team lead to drive team performance, enhance service quality, and align with the organization's goals for ongoing development.

問題 #41
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?

• A. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks
• B. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
• C. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested
• D. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels

答案：D

解題說明：
Increasing the priority of requeststhat have been waiting too long helpsprevent service level breachesand improves user satisfaction without undermining the triage approach for urgent tasks.

問題 #42
An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
Which test level should the organization focus on to address this weakness?

• A. System
• B. Acceptance
• C. Integration
• D. Unit

答案：C

解題說明：
Integration testingfocuses on verifying how different applications and components work together, helping to identify and prevent errors that occur when the new application affects other systems.

問題 #43
An organization prioritizes its work on a 'last-in, first-out' basis.
Which work item should be actioned NEXT?

• A. An item logged yesterday at 09:00
• B. An item logged today at 09:00
• C. An item logged today at 11:00
• D. An item logged yesterday at 11:00

答案：C

解題說明：
In alast-in, first-outapproach, themost recently loggedwork item is actioned next, which is the item logged today at 11:00.

問題 #44
......

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